“ISO 9241-11:2018 Extent to which products, systems, services, environments
and facilities can be used by people from a population with the widest
range of user needs, characteristics and capabilities, to achieve
identified goals in identified contexts of use.”

工信部联管函（2020）146号通过信息化手段弥补身体机能、所处环境等存在的差异，使任何人（无论是健全人还是残疾人，无论是年轻人还是老年人）都能平等、方便、安全地获取、交互、使用信息。